Privacy Policy

Who we are

Cloud Axis is a US company that provides outsourced customer support and business services to businesses in the United States. Our delivery team is based in Egypt.

Information we collect

Information you give us

• Quote form: your name, email address, company name (optional), the service you're interested in, and any details you choose to share about your needs.
• Emails and calls: anything you send us when you contact us by email or phone.
• Job applications: your CV and any information you include when you apply for a role by email.

Please don't send us sensitive information, such as payment details, health information or government ID numbers, through the Website or the quote form.

Information collected automatically

• Spam protection: our quote form uses Google reCAPTCHA to tell people apart from bots. reCAPTCHA collects technical information, such as your IP address, browser details and how you interact with the page, and sends it to Google. This is covered by Google's Privacy Policy and Terms of Service.
• Server logs: our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages requested, to keep the Website secure and running.
• Fonts: the Website loads fonts from Google Fonts, which means your browser connects to Google's servers.

We don't use advertising or analytics cookies, and we don't sell your personal information or share it for cross-context behavioral advertising.

How we use your information

We use your information to:

• reply to your enquiry and prepare a proposal for your business;
• communicate with you about our services when you've asked us to;
• review job applications;
• protect the Website and our forms from spam and abuse;
• meet our legal obligations.

Who we share it with

We only share your information with trusted service providers that help us run the Website, and only as much as they need to do their job:

• Vercel hosts the Website.
• Resend delivers quote form submissions to our inbox.
• Google provides reCAPTCHA spam protection and web fonts.
• Our business email provider stores the messages we send and receive.

We may also share information if the law requires it, or to protect our rights, our users or the public. If Cloud Axis is ever merged or sold, your information may transfer to the new owner under this same policy.

Where your information is processed

Cloud Axis is a US company, and our service providers mainly store information in the United States. Our team members in Egypt may access your information to respond to you and deliver our services. Wherever your information is handled, we protect it as described in this policy.

How long we keep it

We keep enquiry and quote information for as long as we need it to respond to you and manage any business relationship, and for up to [24 months] after our last contact unless you ask us to delete it sooner. We keep job applications for up to [12 months]. We may keep some information longer if the law requires it.

How we protect it

We store information on secure cloud-based systems and limit access to the team members who need it. No website or online system is completely secure, but we work to protect your information and act quickly if anything goes wrong.

Your privacy rights

Depending on the state where you live, such as California, Virginia, Colorado, Connecticut, Texas or another state with a consumer privacy law, you may have the right to:

• know what personal information we collect about you and how we use it;
• get a copy of your personal information;
• ask us to correct it;
• ask us to delete it;
• opt out of the sale or sharing of your personal information (we don't sell or share it);
• not be treated differently for using any of these rights.

To make a request, email us at info@cloudaxis.tech with the subject line "Privacy Request". We'll confirm we received it and reply within 45 days, as required by law. We may need to confirm your identity first. You can also ask an authorized agent to make a request for you.

If you're located outside the United States, you can use the same email address to ask about, correct or delete your information.

Do Not Track and Global Privacy Control

We don't track visitors across other websites, so we don't change how the Website works in response to Do Not Track signals. Because we don't sell or share personal information, there's nothing to opt out of, but we honor Global Privacy Control signals where the law requires it.

Emails from us

If we send you marketing emails, every one will include a way to unsubscribe, and we'll honor your request promptly. You'll still receive replies to enquiries you send us.

Children's privacy

The Website is meant for businesses and job seekers aged 18 and over. It isn't directed at children under 13, and we don't knowingly collect information from them, in line with the Children's Online Privacy Protection Act (COPPA). If you think a child has sent us information, contact us and we'll delete it.

Links to other websites

The Website may link to other websites. We're not responsible for how those websites handle your information, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. Significant changes will be shown clearly on the Website.

Contact us

If you have any questions about this policy or your information, contact us: